If you require further information or have any queries, please contact us.
Kettler (GB) Limited
Merse Road, North Moons Moat,
**** PLEASE NOTE: WE ARE CURRENTLY EXPERIENCING VERY HIGH VOLUMES OF CALLS AND EMAILS. IF YOUR QUERY IS NOT URGENT, PLEASE CONTACT US WHEN OUR OFFICES RE-OPEN. FOR URGENT QUERIES, PLEASE BE PATIENT AND WE WILL RESPOND TO YOU AS SOON AS POSSIBLE. PLEASE READ THROUGH SOME OF OUR COMMONLY ASKED QUESTIONS BEFORE CONTACTING US. THANK YOU ****
Where can I buy Ketter garden furniture?
= We don’t sell direct to the public but you can buy through one of our stockists. Details can be found here – https://www.kettler.co.uk/retailers/ . Over the past three months demand for our products has been greater than we’ve ever experienced. As a result, many of the most popular ranges are out of stock and unavailable for the remainder of the season. We know that this may be disappointing. Unfortunately, we are unable to advise on specific availability. We do not sell direct to the public and at this stage I can only suggest you call around our stockists (link) to find any specific piece you may be looking for.
I have sent you an email but not had a response
= We have a large volume of emails and calls at the moment and doing our very best to answer them on a reduced workforce. Please ensure you provide us with as much information as possible in your initial email. Please bear with us. We will get back to you as soon as we can.
I’m expecting a delivery from Kettler, when will I arrive?
= Most deliveries are between 7am and 5pm and for larger items you will receive a text message the day before your delivery advising of a 2 hour time slot. If your delivery hasn’t arrived yet, please contact us after 3pm. Our deliveries are curb side deliveries only and adhering to social distancing regulations.
I am looking for spare parts
Many Kettler spare parts are available to buy on our website:
Garden Furniture Spare Parts https://www.kettler.co.uk/store/product-category/garden-furniture-accessories-spares/
Fitness Spare Parts – https://www.kettler.co.uk/store/product-category/fitness-spares/
Table Tennis Spare Parts – https://www.kettler.co.uk/store/product-category/table-tennis-spares/
Toy Spare Parts – https://www.kettler.co.uk/store/product-category/toys/toys-spares/
I have a fault with my Kettler product
= Please send an email to email@example.com with your name, address and telephone number, proof of purchase and images (max 1MB per picture) and we will get back to you. Failure to supply this information will delay your claim. Please note, claims are for manufacturing faults only and don’t include mis-use or accidental damage. Our warranty applies to products in the UK only.
Do you offer an assembly service?
= Please be aware that the majority of our products need assembly. Unfortunately we don’t offer an assembly service but there are many companies who will do this for you such as https://www.screwdriver-flatpack.co.uk/
How do I care for my furniture?
= Here is some general advice about maintaining your garden furniture – https://www.kettler.co.uk/furniture-care-advice/
We also have a range of aftercare products https://www.kettler.co.uk/store/product-category/garden-furniture-accessories-spares/garden-furniture-cleaners-protectors/)
Do I need to register my new Kettler product?
= No you don’t but it may save time in the future if we already have your proof of purchase and details. You can do this by completing the warranty page (see details below) or emailing us firstname.lastname@example.org with your name, address, telephone number, item you have purchased and your receipt.
Garden Furniture Enquiries
If you need help buying garden furniture or own a garden furniture set and would like to speak to us about it, please call:
Winter Opening Hours:
Mon-Fri – 9am-3pm (Nov-Feb)
Regular Opening Hours:
Mon-Fri – 9am-5pm
For trade enquiries, please call 01527 591901.
Fitness & Toy Enquiries
For all fitness, toy and table tennis enquiries, please call 01527 591901 and select OPTION 2.
Fax: 01527 62423
NB. We are unable to help with Kettler queries for items bought outside of the UK
If you are looking to register your warranty, please email your proof of purchase and address to email@example.com.
If you are contacting us regarding a garden furniture warranty claim, please fill out the claim form.
You may find the answer on our FAQ’s page.
Alternatively, please get in touch using the form below.
Please allow up to 7 working days for a response.