Returns
- Any item bought on our website includes a 14 day money back guarantee. If you wish to return the item, you must return it to us in its original packaging, in an unused and resalable condition.
- All returns made under the 14-day money back guarantee must be at your own expense (recorded delivery recommended).
- If we find the item to be used or not resaleable or outside of the timescales we will return to you at your cost.
- We will refund you via the same payment method within 14 working days of receiving the item back. This does not affect your statutory rights. If any item is returned as faulty and there is no fault covered by the warranty the item will be returned at your cost.
- To return an item, please email the after sales team at sales@kettlerdirect.co.uk. Include a copy of your invoice. We will send an authorisation code for returning the item.
- Any returns must include a copy of your invoice.
Once your order has been placed, there is no facility to cancel your order. You will have to wait for delivery and then return following the guidelines above.
Delivery is free for items weighing under 25kg to UK mainland addresses in England, Scotland, and Wales (exclusions apply).
Items weighing over 25kg are delivered via our Premium 2-Man Delivery Service for a flat fee of £49. This service includes delivery to your room of choice and is completed within 5-7 working days to Mainland UK.
All standard deliveries take place Monday to Friday between 7:00am and 6:30pm (exclusions apply).
Some postcodes attract a delivery surcharge and may have extended delivery times. These include any postcode commencing with:
PA, IV, AB, PH, DD, IM, JE, GY, KW, ZE, HS, and postcodes in the ranges TR21–TR25 and PO30–PO38, PO40–PO41.
If your delivery address falls within one of these areas, we will contact you to arrange payment of the additional surcharge.
We currently do not offer delivery to Ireland. If you wish to purchase Kettler furniture in Ireland, please visit our Stockists page to find a retailer near you.
