Tudor 5 Seat Sofa Set with Lounge Armchairs & High/Low Table

We recommend you clean your Kettler furniture at the beginning and end of the season or more regularly if required. Never use abrasive chemicals or cleaning agents. Tree sap and bird droppings should be cleaned off immediately with warm soapy water.

Aluminium

Remove dust regularly with a clean soft brush and wipe down with a clean damp cloth. Use pads, mats and coasters under plates, glasses cups etc to protect them from scratches, spills, stains and heat damage. Wipe spills immediately to prevent staining. Tree sap and bird droppings should be cleaned off immediately. We recommend the Kettler Multi-surface cleaner when necessary. The Kettler after-care range available is available to purchase from the Kettler website.

Non-Weatherproof cushions (see list above) should be removed and stored away somewhere that is dry and has an ambient heat when not in use. The cushions must not get wet. They are not suitable for dry cleaning, not machine washable and are sponge clean only. We recommend the Kettler Fabric care kit to clean and protect cushions. Cushions for any set come with a 12 month warranty for manufacturing faults only. If white marks appear on the cushions this means that they have been allowed to get wet and this is the FR coating. There is no reversing this process and new cushions will need to be bought by the consumer. The cushion warranty will be void.

Weatherproof Cushions

We recommend our weatherproof cushions are covered when not in use in order to use immediately. If the cushions get wet from a shower, they will take approx. 20 minutes – 2 hours to fully dry. We recommend storing in a dry ambient temperature during winter months. Kettler cushions are not suitable for dry cleaning and are not machine washable. Sponge clean only. We recommend the use of the Kettler fabric care kit to clean and protect your cushions. This is available to purchase from the Kettler website.

Failure to comply with the above will void the warranty. This product may only be used for its intended purpose for residential premises.

Any other uses may affect the warranty.

All moving parts should be checked regularly and lubricated where necessary.

Colours may vary slightly.

Kettler Textile Sling 3 Year Warranty

A 3 YEAR Textile Sling warranty covers manufacturing faults and is for domestic use only. Terms & conditions apply. No warranty claims can be accepted without a valid proof of purchase.

Kettler Metal 3 Year Anti-Rust Warranty

Metal Furniture is backed by a comprehensive 3 YEAR anti-rust warranty. Every steel product is treated with our Enhanced Thermoguard+ process. Enhanced Thermoguard+ features state of the art coating technology, specially developed for outdoor conditions. In short, it offers the best weather protection available and is only found on KETTLER products. It requires practically no care except for an occasional wash with mild soapy water. Terms & conditions apply. No warranty claims can be accepted without a valid proof of purchase.

Returns

• Any item bought on our website includes a 14 day money back guarantee. If you wish to return the item, you must return it to us in its original packaging, in an unused and resalable condition.
• All returns made under the 14-day money back guarantee must be at your own expense (recorded delivery recommended).
• If we find the item to be used or not resaleable or outside of the timescales we will return to you at your cost.
• We will refund you via the same payment method within 14 working days of receiving the item back. This does not affect your statutory rights. If any item is returned as faulty and there is no fault covered by the warranty the item will be returned at your cost.
• To return an item, please email the after sales team at sales@kettlerdirect.co.uk. Include a copy of your invoice. We will send an authorisation code for returning the item.
• Any returns must include a copy of your invoice.
  Once your order has been placed, there is no facility to cancel your order. You will have to wait for delivery and then return following the guidelines above.

Delivery is free for all items to most addresses in England, Scotland and Wales. We can also deliver to certain offshore locations, subject to an additional surcharge.

Standard deliveries take place Monday to Friday between 7:00am and 6:30pm. Delivery times may vary depending on the product and delivery address.

Some postcodes attract a delivery surcharge and may have extended delivery times. These include postcodes beginning:

PA, IV, AB, PH, DD, IM, JE, GY, KW, ZE and HS, as well as TR21–TR25, PO30–PO38 and PO40–PO41.

If your delivery address falls within one of these areas, we will contact you before dispatch to confirm the surcharge and arrange payment.

Please ensure that an adult is available to accept delivery on the agreed or notified delivery date. If delivery cannot be completed because no one is available, you may be charged the reasonable cost of arranging another delivery. We will confirm the charge before redelivery is booked. This charge will not apply if the delivery failure was caused by Kettler or its delivery provider.

We currently do not offer delivery to Norther Ireland or the Republic of Ireland. If you wish to purchase Kettler furniture in Ireland, please visit our Stockists page to find a retailer near you.